Last updated: November 2025.

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1. Introduction

Locanda on the Weir (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at https://locandaontheweir.co.uk/ or interact with us by phone, email or in person.

We comply with the UK GDPR, the Data Protection Act 2018 and all relevant privacy legislation. By using our website, you agree to the practices described in this Policy.

If you have any questions, or would like to exercise your rights, you can contact us using the details below.

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2. Contact Details

Data Controller
Locanda on the Weir
Porlock Weir, Somerset, TA24 8PB
Telephone: 01643 863300
Email: czs@locandaontheweir.com

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3. The Information We Collect

We may collect and process the following categories of personal information:

3.1 Information you provide directly
• Name
• Email address
• Telephone number
• Postal address
• Booking details (e.g., arrival date, dietary requirements, stay preferences)
• Payment information (processed securely by our booking/merchant providers; we do not store your full card details)

3.2 Information collected automatically

When you visit our website:
• IP address
• Browser type and version
• Device information
• Pages visited, time on page, website navigation data
• Cookies and similar technologies (see Cookies section)

3.3 Information from third parties
• Booking platforms (e.g., online travel agents or reservation engines)
• Payment processors
• Social media platforms (if you contact us through them)

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4. How We Use Your Information

We use your information for the following purposes:
• Managing and confirming bookings
• Responding to enquiries by phone, email or contact form
• Processing payments and issuing invoices/receipts
• Improving our website and user experience
• Marketing communications, if you have opted in (e.g., newsletters or special offers)
• Legal or regulatory compliance, such as HMRC requirements
• Security and fraud prevention

We will only use your data when we have a lawful basis, such as consent, contract necessity, legitimate interests, or legal obligation.

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5. Sharing Your Information

We may share your personal information with:
• Booking and reservation systems
• Payment processors/merchant banks
• IT and website service providers
• Professional advisers, such as accountants if required
• Regulatory authorities, if legally required

We never sell your personal information and never share it with third parties for their own marketing.

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6. Cookies & Tracking Technologies

Our website uses cookies to:
• Improve functionality
• Enable bookings and essential site features
• Analyse website performance and visitor behaviour
• Remember your preferences

You can manage or disable cookies through your browser settings. For full details, see our separate Cookies Policy (which I can generate if you wish).

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7. Data Retention

We retain personal data only for as long as necessary for the purposes collected, including:
• Booking records: typically 6 years (to comply with accounting regulations)
• Marketing data: until you unsubscribe or request deletion
• Website analytics data: usually 12–26 months (depending on provider settings)

After these periods, data is securely deleted or anonymised.

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8. Your Rights Under UK GDPR

You have the following rights:
• Right to access – obtain a copy of your data
• Right to rectification – correct inaccurate information
• Right to erasure – request deletion
• Right to restrict processing
• Right to object to certain uses of your data
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact: www.ico.org.uk / 0303 123 1113

To exercise any of your rights, contact us using the details in Section 2.

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9. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:
• Encrypted website (HTTPS)
• Restricted access to systems
• Secure reservation and payment systems
• Data minimisation and access controls
• Staff awareness of data protection responsibilities

However, no online system can be guaranteed 100% secure.

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10. International Transfers

Some of our third-party service providers may store or process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards such as:
• Adequacy regulations
• Standard Contractual Clauses (SCCs)
• Equivalent data protection measures

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11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices. You should check their privacy policies before providing personal data.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website signifies acceptance of the updated Policy.

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Summary

Locanda on the Weir collects only the information necessary to manage bookings, respond to enquiries, improve services and send optional marketing communications. We never sell your data. You have full UK GDPR rights, including access, deletion and objection.